Privacy Policy and Notice

This is the privacy notice of Ageless Transformations Pty Ltd. In this document, “we”, “our”, or “us” refers to Ageless Transformations Pty Ltd.
This privacy notice aims to inform you about how we collect and handle any information that we collect from you, or that you provide to us. It covers both information that could identify you (“personal information”) and information that could not.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

1. Business and Personal Information
This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

This information is used:

1.1. to provide you with the services which you request;
1.2. for verifying your identity for security purposes;
1.3. for marketing our services and products;
1.4. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

2. Marketplace Information
When we obtain information from you specifically to enable you to buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.

3. Your Domain Name and E-mail Address
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

3.1. to correspond with you or deal with you as you expect;
3.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our website;
3.3. to send you news about the services to which you have signed up;
3.4. to tell you about other of our services or services of sister websites.

4. Information You Post on Our Website
Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

5. Website Usage Information
We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

6. Financial Information Relating to Your Credit Cards
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site, is not stored or kept by us.

7. Information We Obtain from Third Parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

8. Content You Provide to Us with a View to Be Used by Third Party
If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the World, neither we nor you have any control whatever as to how it is used.

9. Cookies
Cookies are small text files placed on your computer's hard drive through your web browser when you visit websites. They help make websites work more efficiently and provide information to website owners.

We use cookies to:

• Identify you and track your actions on our website.
• Enhance your experience by remembering your preferences and activities.
• Improve website functionality and security.
• Collect anonymous data on website usage to help improve our services.

Disabling cookies may affect your ability to use all features of our website.

Our specific uses of cookies include:

• Recording your acceptance of cookie use.
• Operating essential parts of our website and content management system.
• Managing our online notification and contact forms.
• Enhancing security on contact forms.
• Collecting anonymous visitor data for website improvement.
• Storing your preferences and activities for a better return experience.
• Enabling video playback on YouTube in privacy-enhanced mode.

10. Sending a Message to Our Support System
When you send a message, we collect the data you have given to us in that message to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.

11. Complaints
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

12. Use of Site by Children
If you are under 18, you may use our website only with the consent of a parent or guardian. We collect data about all users and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children. Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

13. Disclosure to Government and Their Agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request, or if they have the proper authorisation such as a search warrant or court order.

14. Compliance with the Law
This confidentiality policy has been compiled so as to comply with Australian law. If you think it fails in any way to satisfy the law, we should like to hear from you.

15. Review or Removal of Information
If you wish us to remove personally identifiable information from our website, you may contact us at [email protected]. This may limit the service we can provide to you.

20. Data may be “processed” outside Australia
Our websites are hosted in Australia. We also use outsourced services in countries outside Australia from time to time in other aspects of our business. Accordingly, data obtained within Australia may be “processed” outside Australia and data obtained in any other country may be processed within or outside that country.

Contact Us
If you have any questions regarding this privacy policy, you may contact us at [email protected]